So angry!

[annwfyn]

I just got a stroppy letter from Southwark County Council.

It appears that there was a system error two years ago, which resulted in the 3QoD household being undercharged £300 on our final council tax bill when we moved out.

This error was only picked up 15 months ago.

They only bothered writing to me to demand the £300 on April 9th.

They would now like the £300 asap. In fact, they need it by the end of April, or they will have to take further action. I may appeal this in writing, but normally they don't accept staggered payments on closed accounts.

I spoke to someone called Jennifer at the Call Centre. She wouldn't give me her last name. I think I may have shouted at her rather a lot.

Still seething in anger.

I want to kill them. I want to kill them all.

Comments

[aleaxiactaxest.livejournal.com]

Depends on the kind of call centre. It's quite standard that some don't require (some don't even *allow*) you to give surnames - you do need to give some kind of identifier if you're doing that though, many use team numbers or extension numbers.