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annwfynWe are now moving into our fifth week of limited internet access.
After having an engineer visit us on Friday and tell us that it was all fixed, the internet died for its longest ever time period - it went down at 9 pm last night, and stayed down until 1.30 pm today.
Furthermore, dial up doesn't work, and telephone calls are being randomly cut off.
I called BT and yelled. They said they would send out another engineer on Wednesday morning. I'm meant to be back at work then. I need to actually be in work, doing good things and getting some decent work experience. I need to not be sitting at home hoping for the BT engineer to turn up on time.
They also said sternly that unless the problem was purely with the line, they would charge us £116 for a call out fee, and another £99 for fixing the problem. I asked "how can I tell if it is a BT problem?".
They said "you can't. We're just keeping you informed of potential charges."
This means I'm now quietly panicking that I'm about to be charged over £200 for the phone line going down.
I am so very very vexed with this today.
After having an engineer visit us on Friday and tell us that it was all fixed, the internet died for its longest ever time period - it went down at 9 pm last night, and stayed down until 1.30 pm today.
Furthermore, dial up doesn't work, and telephone calls are being randomly cut off.
I called BT and yelled. They said they would send out another engineer on Wednesday morning. I'm meant to be back at work then. I need to actually be in work, doing good things and getting some decent work experience. I need to not be sitting at home hoping for the BT engineer to turn up on time.
They also said sternly that unless the problem was purely with the line, they would charge us £116 for a call out fee, and another £99 for fixing the problem. I asked "how can I tell if it is a BT problem?".
They said "you can't. We're just keeping you informed of potential charges."
This means I'm now quietly panicking that I'm about to be charged over £200 for the phone line going down.
I am so very very vexed with this today.
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Date: 2007-08-13 06:20 pm (UTC)I am pretty certain it's not a case of 'computer needs restarted'. I've had 4 20 min - 40 min sessions on the phone with tech support running through all that - rebooting computer, changing microfilters, changing ethernet cable, typing random numbers into the computer and reading out the numbers I get in return etc etc. BT do make you go through a lot of hoops before they will let you near the engineers :p